Shipping Policy

We provide FREE DELIVERY on orders over $100 (before tax) within our local delivery area . Orders are delivered pending credit approval and product availability. Local Delivery orders under  $100 incur a flat fee of $10 CDN per order. Most products will be delivered to the front door whereas large products (50 lbs or more) will be a curbside delivery (see below).

Our Local Delivery Area includes the following postal code areas:
J8X,J9H,J9A,J8T,J8V,J8R,K2L,K2M,K2H,K2K,K2J,K2B,K2E,K2C,K1Z,
K2R,K2P,K1V,K1G,K1H,K1T,K1L,K1K,K1J,K1B,K1C,K1E,K4A,K0C,K0B,
K0A,K7S,K6V,K0E,K6H,K6J,K4A,K4P,K6A,K0G,K0C,K0A,K0B,K4M,K0G,
K4B,K8B,K8H,K4K,K7A,K2M,J8P
 
Expected Delivery Times

We strive to ship most products within 2 to 4 business days. A representative from Preston Hardware will contact you to confirm the delivery date and time by phone or email and any special instructions (cellular phone or preferred entrance). We provide a 4 hour delivery window for all local deliveries. Our delivery times and dates are Monday to Friday between 8:30 am and 5:30pm. Some products may require extended shipping times. If your order requires an extended shipping period, you will be contacted by a Preston Hardware representative.

Terms and Conditions

Drivers do not assist with unpacking, set-up or clean up. If no one is available to accept the delivery when our  driver is at your location, our driver will return the order to Preston Hardware on Preston Street for pickup (see map). Proof of purchase must be provided for pick-up. Alternatively we can deliver within 2 business days for a $10 fee (per visit). We are unable to deliver to Post Office Boxes.

"Curbside Delivery" refers to a delivery made to the curb at the end of your driveway. It is not the driver's responsibility to bring freight into house, garage, etc.

You must provide a shipping address that is free of spatial obstructions (low hanging trees, power, or just insufficient space in general). If delivery cannot be made to the shipping address because of spatial restrictions, you will be responsible for any additional charges (new shipping destination) or we will return the product for pick up at Preston Hardware.

Preston Hardware is a Canadian company and, as such, certain issues arise when shipping to foreign countries:

Our shipping charges do not include any taxes (if applicable) levied by the purchaser’s federal, state or local governments.  UPS, the postal service, or other relevant shipping companies usually collect these taxes when the shipment arrives.

The purchaser is responsible for paying any border brokerage or preparation charges required by the purchaser’s country.  For in formation about U.S. Brokerage Service Fees/Entry Preparation Charges for importing to the United States please click here.

Our automatic shipping quote system provides real-time quotes for any address in the Continental US or Canada.  International orders are priced when we receive the order and we commit ourselves to finding the lowest possible price through our worldwide network.
Posted prices are for the Preston E-Store only and may be different at our retail store located on
248 Preston Street, Ottawa, Ontario. Stock and inventory are subject to availability. Preston Hardware does our
best to ensure accuracy, however, errors may occur in our prices and specifications.
Preston Hardware is not responsible for any typographical errors.

Preston Hardware - 248 Preston Street, Ottawa, ON Tel: 613-230-7166 Fax: 613-230-6804
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